Letspa Cube Company Limited（下稱“Letspa”或「我們」）尊重你對個人資料私隱的關注並重視你與我們的關係。本私隱政策概述你在造訪www.letspa.hk（下稱「網站」）索取任何資料、購買產品或在我們的店舖內註冊成為會員時，我們如何收集、使用、保存、共享所收集到的個人資料，以及使用你個人資料時所享有的選擇。此外，本政策亦概述我們為保護用戶資料安全所採取的措施、顧客保護個人私隱的方法，以及如何與我們聯絡以保護個人資料私隱。
個人資料來源
我們透過不同方式收集你的個人資料，包括在你在造訪www.letspa.hk（下稱「網站」）、我們的社交媒體專頁或社交網頁，包括但不限於Facebook、Instagram、YouTube 等、使用電子裝置包括但不限於流動裝置、平板電腦及個人電腦等，到訪商店或參與活動、註冊會員或會員計劃或參與其他特別活動。
我們所收集/處理的個人資料
我們透過上述方式所收集和/或處理但未必保存的資料類型可能包括：
個人資料，例如姓名、地址、電郵地址、手機號碼等;
年齡;
出生日期;
性別;
用戶名稱及密碼;
產品或服務喜好;
購物記錄;
你的皮膚狀況和問題，包括但不限於膚質、日常護膚程序、皮膚狀況以及你在皮膚問詢或網站自行輸入的護膚程序；
你向我們提供的照片、影片、意見及調查結果；
你在我們的市場營銷、網上和實體活動期間向我們提供的資料，例如社交媒體上的「讚好」或「追蹤」的回應，以及你在某個時間所在的地理位置。
上述所有或任何部分統稱為個人資料 (下稱「個人資料」)。個人資料可能包括其他資料，以下會進一步闡述。
你有權驗證這些資料的準確性或可用性，並要求我們刪除屬於你的任何個人資料。但請留意，如果你選擇退出或拒絕收集某些資料，可能會導致你無法使用網站某些特定的功能。
收集個人資料時所使用的技術
當你造訪網站或點擊我們在網站或第三方網站中的任何網上廣告、造訪我們的社交媒體或社交網頁專頁，或到訪店舖註冊成為會員註冊時，我們可能會連接以下技術以了解你的使用情況，包括 cookies、網站伺服器記錄檔、標籤、像素等，且每種技術可能包含多種不同類別。收集的資料可能包括網站內外的不同分頁。尤其是由網站所收集的資料，包括造訪網站的行為，例如你瀏覽的網頁類型、在網頁停留的時間等，以上信息可能會一律包括在個人資料內。
Cookies（小型文字檔案，包括 cookies 和 flash cookies）：Cookies 是經你同意儲存在電腦或裝置中的文件。它們是獨有的識別符，但不記名且不可追溯。
伺服器記錄檔，包括網站伺服器或在處理網上購物過程中儲存和處理的任何其他服務：它們可以記錄用戶造訪網站的行為並收集你的造訪數據，包括互聯網服務供應商、日期和時間戳、IP 地址和瀏覽器類型。
標籤、像素和網絡信標：包含瀏覽網站的位置和方式的數據檔案。
地理位置：這項技術使我們能夠在你造訪網站時存取你的所在位置，並可以在流動或桌面環境中收集非網站特定的地理位置資訊。
你亦有權在網站上購物、查看訂單信息，包括但不限於你的姓名、賬單地址、送貨地址、電郵地址、聯絡電話、購物記錄、付款信息（包括信用卡號和其他只透過網站處理的相關信息）。以上信息稱為「訂單信息」，而「個人資料」可能會包括這些資訊。
我們以不同技術收集有關你的使用網站的個人資料，主要目的是希望你透過電子裝置在網站保持帳戶的登入狀態，尤其是針對需要登入使用的網上購物。此外，這些資料有助我們對你的造訪數據進行分析，提升你的網站使用體驗，為你提供更個人化的內容和禮遇。當然，為了使你在使用網站期間保持登入狀態，任何可使用你的裝置的人都可以登入網站和使用你的個人資料。因此，我們強烈建議你在裝置中設定密碼。
個人資料的使用用途
我們會篩選和保護所收集的個人資料，以防禦任何風險或欺詐。例如，我們可能會檢查你在網上購物期間是否使用 IP 地址的來源地，以確保安全性和風險管理。 我們也可能會根據你造訪的網頁向你推薦特定內容、產品或療程資訊。我們在「訂單信息」所收集的資料將主要用於處理你的訂單，尤其是姓名、電郵地址、賬單和送貨地址、送貨方式、付款信息及其他與交易有關的資料。我們會在需要時使用這些信息與你通訊，並與收集個人資料目的一樣，為你提供偏好的內容、產品和服務。
4.1 貨幣轉換
使用本網站進行網上購物或訂購，即代表你同意第三方存取你的 IP 地址和所在地，以將本網站的貨幣轉換成你所在地的貨幣，並同意第三方進行貨幣轉換。如果你選擇使用網站預設的貨幣，則代表你同意你所在地的金融機構進行貨幣轉換。在上述兩種情況下，你同意支付可能收取的手續費、服務費或任何其他費用。
共享你的個人資料
首先，共享個人資料屬於集體性質，因此我們不會對個別使用者或顧客的資料或信息進行單一分析。值得注意的是，在店舖及網站中收集用於註冊會員、購買產品及服務、使用面部護理服務或店舖及網站中的其他服務中的個人資料可能與第 6 項所述的營銷或推廣活動共享，你的資料也可能會與網上購物車服務供應商共享，以加快訂單的完成進度。共享個人資料可能在中華人民共和國香港特別行政區（簡稱「香港」）外進行。如上所述，Google Analytics 可能會共享你的個人資料，以幫助我們了解使用者和顧客。我們建議你瀏覽以下網址，了解 Google 如何使用你的部分個人資料：https://www.google.com/intl/en/policies/privacy/ 要從 Google Analytics 選擇退出，請瀏覽：https://tools.google.com/dlpage/gaoptout 為遵守適用法律，我們在當局或法院的命令下會共享你的個人數據，並可能用於回應搜查令、傳票和其他法律請求。我們亦可能會共享你的個人資料以保護我們的權利。
營銷
我們可能將個人資料用於營銷及推廣目的，包括 (i) 向你發送或展示有關我們產品和服務的最新資訊、優惠及推廣消息； (ii) 向你發送或展示有關我們的產品和服務、會員計劃、比賽和抽獎的聯營優惠；或 (iii) 度身定制和追蹤你與網上橫額廣告以及從第三方網站連結至我們網站的互動。對於將來向你發送的任何直銷通訊，我們為你提供取消訂閱或選擇退出的選項。你也可以依照以下第7項規定與我們聯絡並通知我們。請注意，如果你取消訂閱或選擇退出營銷通訊，我們仍會向你發送有關購物或訂購的信息，以及任何其他服務的通訊，包括但不限於服務提醒訊息。無論你是 Letspa會員或我們旗下任何公司的註冊會員，你將繼續收到管理員電郵、帳戶摘要和服務的最新訊息。
退出直銷活動的權利
你的個人資料可能會以集體形式用於直接營銷活動，但主要是透過 cookies 技術進行，從而向你提供你感興趣的網站或品牌信息。你有權要求我們停止使用你的個人資料作直銷用途。你可行使權利，在我們收集你的個人資料時指出你不同意接收直銷資訊，以避免資料用於營銷。另外，你亦可隨時在我們已收集和使用你的個人資料作營銷後行使權利，按照有關通訊中執行退出指示。
你的個人資料
你有權要求查閱、驗證、更改或刪除你的個人資料，請透過 inquiry@letspa.hk以書面方式通知我們。如果對個人資料有任何其他查詢，請聯絡我們的個人資料保護主任。
資料保留及存取
一般來說，除非你要求刪除訂單信息，否則我們將保留有關資料七年，作為會計目的。
本私隱政策的更新
我們可能會不時更新本私隱政策，以反映我們的常規更改、所在國家、地區或管轄區相關法律或法規及正常運作的變更，恕不另作通知。本隱私政策適用於我們所有店舖。
聯絡我們
如果你對上述政策有任何其他疑問或查詢，可透過 inquiry@letspa.hk與我們聯絡。
Letspa Cube Company Limited (“Letspa”, “we”, “us”, or “our”) respect your concerns about the privacy of personal information and the relationship between you and us. This Privacy Policy describes how your personal information is collected, used, stored, shared, and the choices you have in relation to the personal information used while you access www.letspa.hk (“Website” or “Websites”) for any information, make purchases from any of them or register for membership in our stores. We also describe the measures we are taking to protect the security of the users’ information and what our customers should do and can contact us in order to safeguard the privacy of their information.
Source of information
The personal information may be collected from various means, including, namely, when you access our www.letspa.hk (“Website” or “Websites”), our pages in social media or social networking including but not limited to Facebook, Instagram, YouTube, and so on when using electronic devices including but not limited to mobile devices, tablet, personal computers, and so on, or when being at one of our stores or events, when registering for our membership or loyalty program or other ad hoc activities held by us.
The kinds of information collected and/or processed by us The kinds of information collected and/or processed, but not necessarily stored, by us via the means in the preceding section may include:
by us via the means in the preceding section may
include:
Personal particulars, such as name, address, email address, mobile phone numbers, and so on;
Age;
Date of birth;
Gender;
Username and password;
Product or services preferences;
Purchase history;
Your skin conditions and concerns such as but not limited to skin type, skincare regimes, skin conditions and the treatment that you have had during skin consultation or self-input into the Website;
Photographs, videos, comments, survey results that you have provided to us;
Information that you have provided to us during our marketing, online and offline campaigns, such as “likes” or “follows” responses on social media including your geographical locations at certain times.
All or any of or any of the combination of above is called personal data (“Personal Data”) thereafter. Personal Data may include some other data which would be explained below.
You are entitled to verify the correctness or availability of such information and opt for removal of any Personal data of your own. However, it is possible that opting-out from the collection of certain data may result in certain specific functions of the Website being unavailable to you.
The Technologies Used during the Collection of Personal Data
When you visit the Website or click on any of our online advertisements in the Website or any third-party websites, visit our social media or social networking pages, or visit our stores for membership registration, certain information about your usage may be connected by means of technologies such as cookies, server log files, tags, pixels, each of which may contain several sorts. The collected information may include the individual web pages, in and out of the Website. Particularly for Website, it would include the acts on the Website, such as which web pages, how long you have stayed in a web page, and so on. Collectively the above may be included in the Personal Data.
Cookies, including both cookies and flash cookies: they are the files that would be stored in your computer or device upon your agreement. They have a unique identifier but are non-trackable and anonymous.
Web server logo files, including web server or any other services where the online purchase are stored and processed during processing: they can record the action of the web users on the Website, and collect your visiting data including internet service provider, date and time stamps, IP address, and browser type, for example.
Tags, pixels, and web beacons: the data files which contain data of where and how you browse the Website.
Geographical location: this technology enables us to determine your location while you are visiting the Website. We may also collect non-Website specific geographical location in mobile or desktop environment.
You are also entitled to make purchases on the Website, the information about your order, including but not limited to your name, billing address, delivery address, email address, contact telephone number, purchase history, payment information (credit card numbers and other related details are only processed via Website) and so on. The above information is named as “Order Information” and “Personal Data” may include it.
The major purposes of using the technologies of collecting Personal Data about your access lies in that we would like you to remain logged in our Website via electronic devices, especially for online shopping in which logging in is necessary. Also, it facilitates our analysis of your visiting data in order to improve your visiting experience on the Website and to personalize contents and rewards to you. Certainly, for your access to the Website to remain logged in, anyone having access to your devices might get access to the Website and your personal details. The use of passwords is highly recommended for access to your devices.
How your Personal Data would be used?
On the Personal Data, the data collected would be subject to screening and safeguarding against any risk or fraud. For example, your IP address during online shopping might be used against checking the origins of the addresses for security and risk management. We may also base on the pages of Website that you have visited and recommend certain contents, products, or treatment information to you. Within Order Information, the data collected would be primarily used to fulfill your orders, notably, names, email address, billing and delivery addresses, shipping method, payment information and other transaction-relating information. With the above information, we may use it to communicate with you whenever it is necessary and, as in Personal Data, provide you with the preferred contents, products and services.
4.1 Currency Conversion
By using the Website for online purchases or orders, you agree to third parties to determine your IP address and your location for converting the currency in the Website to your local currency, and also to third parties for carrying out the currency conversion. If you choose to use the currency as in the Website, you agree to let your local financial institutions to carry out the currency conversion. In either of the above cases, you agree that there may be handling charges, service fees, or any other fees or charges to your order.
Sharing of your Personal Data
First of all, the sharing of Personal Data would be on a collective basis. That means no details or information about an individual visitor or customer of ours would be singularized for analysis. Notably, your Personal Data collected in our stores for membership registration, or the Personal Data for purchases in our Websites, or usage of treatment services, or any other services in our stores and Websites, may be shared with our marketing or promotional campaigns as given in Clause 6, your data may also be shared with the online shopping cart vendor for facilitating the completion of the orders and the traffic of this sharing may be outside of Hong Kong Special Administrative Region, The People’s Republic of China (“Hong Kong”). It may also be shared with Google Analytics to help us understand our visitors and customers, also on a collective basis as explained above. You are recommended to understand how Google uses your Part of the Personal Data here: https://www.google.com/intl/en/policies/privacy/. To opt out from Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout. Only under the order of authorities or court, we might have to share your Personal Data in order to be in compliance with the laws, ordinances or regulations. It might also be used to respond to a search warrant, a subpoena and other lawful requests. Lastly, we might have to share in order to protect our own rights.
Marketing
We may use Personal Data for marketing and promotional purposes, including
(i) for sending or showing you updates on the latest news, offers and promotions in connection with our products and services
(ii) for sending or showing you joint marketing offers about our products and services, loyalty programs, contests and sweepstakes;
or
(iii) for tailoring and tracking your interactions with internet banner advertisement and links from third-party websites to our website. We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in Clause 7 below. Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about your purchase or order with us and any other services that we provide to you including but not limited to service reminder messages. Where you are a Letspa member or a registered member under what entitles of ours, you will also continue to receive administrative emails, account summaries and updates to our services.
Right to opt out of direct marketing
Your Personal Data may be used for direct marketing, only also collectively, but mostly by means of cookies whereby the information on the Website or about our brand would be fed to you or information which may be of interest to you. You have the right to ask us not to process your Personal Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to marketing at the point at which we collect your Personal Data. You can also exercise the right at any time after we have collected and used your Personal Data for marketing purposes by following the opt-out instructions contained in the relevant communications.
Your Personal Data
You have the right to get access, verify, alter or delete your Personal Data at your own will with written notice by you to us at inquiry@letspa.hk. For any further inquiries about your Personal Data, please contact our Personal Data Protection Officer.
Data Retention and Archival
Your Order Information with us, for accounting purpose, would be kept for 7 (“seven”) years unless and until you make a request to us for deleting this information.
Update to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect the changes to our procedures, the relative laws or ordinances in our country or location of jurisdiction, and operational practices. Such update would be made without prior notice to all visitors and customers to this Website and this Privacy Policy is applicable in our stores as well.
Contact us
If you have further questions or inquiries about the above policies, you can reach us at inquiry@letspa.hk.